COFFEE BEANS
Differences between Arabica and Robusta
Species
Importance of Coffee Freshness
Influence of Roast Degree on Taste
WORKSPACE MANAGEMENT AND WORKFLOW
Grinders and Espresso Machine Components
Safe Use of Grinder and Machine
Clean and Organized Workspace
ESPRESSO PROCESS
Espresso Recipes
Grinder Calibration and Dosing
Distribution and Tamping Techniques
EXTRACTION AND BREWING
What is Espresso
Barista Routine
ESPRESSO SENSORY ANALYSIS
Espresso Extraction and Descriptors
MILK
Freshness
Foaming and Temperature of Steamed Milk
ESPRESSO BASED MENU
Drink Components and Construction
CLEANING, HEALTH AND SAFETY
Safe and Hygienic Work Practices
Cleaning of Equipment
WATER QUALITY
Impact on Brew Quality and Machine Function
CUSTOMER SERVICE AND CAFÉ MANAGEMENT
The Customer Experience